Shipping and Returns

Yuuto Nutrition ships fast, anywhere in the world. We also make returns easy.

Shipping Policy

All orders are sent out on the same day or the next day.
If you place your order on the weekend then it will be sent out on Monday.

All parcels are sent out by a tracked mail service.
Your tracking number will be sent to you within 48 hours of your order being sent out.

Please ensure your delivery address is correct before completing your order. We are unable to take responsibility for the delay or loss of a parcel where incorrect or incomplete delivery details have been provided.

Please note: The expected delivery times below are given to us by the shipping companies, occasionally parcels are delayed. Please allow extra time for your order to arrive and check your tracking number before contacting us.

Want your order quicker?

We have many distributors worldwide. There may be a distributor in your country that will be able to supply you with our products.
Please visit our distributor page to see if there is a distributor near you.

If your order has not arrived after this time, please contact us.

United Kingdom:

Parcels in the UK are sent by Royal Mail Tracked or DHL courier from our depot in England.

  • Royal Mail expected delivery time: 1 – 2 working days
  • DHL expected delivery time: 2 working days

Royal Mail orders made before 2pm UK time (GMT or BST depending on time of year), will be sent out the same day. Royal Mail orders made after 2pm UK time will be sent out the next day.

DHL orders made before 12pm UK time (GMT or BST depending on time of year), will be sent out the same day. DHL orders made after 12pm UK time will be sent out the next day.

Europe:

Parcels going to Europe are sent by international tracked airmail or DHL Courier. If you choose international tracked airmail then this will be either Royal Mail or Trakpak depending on what country you are shipping to, you can see the available options at checkout.

  • Royal Mail expected delivery time: 3 – 6 working days
  • Trakpak expected delivery time: 3 – 6 working days
  • DHL expected delivery time: 1 – 3 working days

Royal Mail orders made before 2pm UK time (GMT or BST depending on time of year), will be sent out the same day. Royal Mail orders made after 2pm UK time will be sent out the next day.

DHL orders made before 12pm UK time (GMT or BST depending on time of year), will be sent out the same day. DHL orders made after 12pm UK time will be sent out the next day.

USA, Canada and Mexico:

If you live in the USA (including Hawaii, Alaska and Puerto Rico), Canada or Mexico, your order will be sent out by USPS or FedEx from our distribution depot in Tennessee.

Orders made before 2pm Eastern Time (EST or EDT depending on time of year) will be sent out the same day. Orders made after 2pm Eastern Time will be sent out the next day.

For mainland USA we have two options:

USPS Priority Mail

Expected delivery time: 2 – 6 working days

FedEx 2day®

Expected delivery time: 2 working days

Orders to Hawaii, Alaska and Puerto Rico are sent by USPS priority

Expected delivery time: 5 – 10 working days

Orders to Canada are sent by USPS First-Class International

Expected delivery time: 5 – 12 working days

Orders to Mexico are sent by USPS First-Class International

Expected delivery time: 5 – 15 working days

India:

Parcels going to India will be sent by DPD Express from our depot in England.

Expected delivery time: 2 – 6 working days

DPD orders made before 12pm UK time (GMT or BST depending on time of year), will be sent out the same day. DPD orders made after 12pm UK time will be sent out the next day.

Australia and the rest of the world:

Parcels going outside of the USA, Canada, Mexico, UK, Europe and India will be sent from our depot in England by international tracked airmail or DHL Courier. If you choose international tracked airmail then this will be either Royal Mail or Trakpak depending on what country you are shipping to, you can see the available options at checkout.

  • Royal Mail expected delivery time: 5 – 15 working days
  • Trakpak expected delivery time: 5 – 15 working days
  • DHL expected delivery time: 1 – 6 working days

Royal Mail orders made before 2pm UK time (GMT or BST depending on time of year), will be sent out the same day. Royal Mail orders made after 2pm UK time will be sent out the next day.

DHL orders made before 12pm UK time (GMT or BST depending on time of year), will be sent out the same day. DHL orders made after 12pm UK time will be sent out the next day.

Please note: Occasionally, orders sent outside the EU or US can be delayed or held up in customs. In rare cases customs delays can be up to 30 working days or more (this is extremely rare and unlikely, but can happen). Please allow extra time for your order to arrive, and if your order is delayed, check your tracking number and contact your local customs office before contacting us.

Import duties, taxes, and charges are not included in the price or shipping cost, as the buyer is responsible for these charges. If you are ordering from outside the EU or US, please check with your country’s customs office to determine what these additional costs will be prior to making your purchase.

We regularly send to all parts of the world. If you live in a country that has a local postal service, then we can likely send to you. We cannot ship via DHL to some countries, whilst for some other countries DHL is the only shipping option, and for India DPD is the only shipping option. See the available options at checkout for your country, and if you are still unsure please contact our customer service team here.

Return Policy

Returning unused and unwanted items is easy.

Yuuto Nutrition guarantees the quality, purity and potency of our products through their expiration date. Please contact our customer support team within 7 days of receiving your order.

30-DAY RISK-FREE MONEY BACK GUARANTEE

We are confident that you will be satisfied with your purchase and we insist the risk is on us. So try your product for a full 30 days and if you do not see results simply return any used and unused items and we will gladly refund your money (minus any shipping costs).

To be eligible for a refund, your purchase must be made directly from our website Yuuto.co.uk. If you have purchased a Yuuto product from another website or a retail location, please contact them directly for order related issues.

PLEASE NOTE: This Guarantee only applies to your first order.

For best results all Yuuto Nutrition supplements should be used in conjunction with a balanced and healthy diet. Before requesting a refund, you must have taken our supplement as directed on the label, for a full 30 days.

We will require the following from you when returning your product(s):

  • Your full name, address and order number.
  • All used and unused items that were sent to you.

When you return the product(s) to us:

  • You must use a courier service that requires a signature.
  • We cannot refund you for items that are not returned to us or are lost in the mail.

You will be refunded minus the shipping costs.

  • To claim your refund, email sales [at] yuuto.co.uk.
  • Any claim must be submitted within 30 days of purchase.

If you fail to comply with ALL of the above conditions we will not be obliged to give you a refund.

If you have any questions on any issues, please don’t hesitate to call or email us at any time.
For our contact details, please click here.